General Refund/Cancellation Policy:
Only the original client company’ representative who placed the original order of services and provided payment to GP&M may request cancellation and refund of services paid under the terms of this policy.
GP&M offers a full refund of any services paid if a Cancellation/Refund request is made and received by 5:00PM (EST), on the same day of the initial transaction provided that no processing work has begun on the client’s behalf with the client company’s participation. Client must speak to an authorized accounting staff member or management so that the credit card transaction may be voided by 5:00PM (EST) to avoid GP&M incurring credit card transaction processing fees for that charge. Once that day’s (Sale Date) merchant processing transactions are closed, batched and submitted that sale can not be voided and a minimum of 10% will be charged if any refund is approved by GP&M to cover the credit card processing fees. GP&M’s Merchant processor bank charges GP&M a separate transaction fee to process a batched sale and then also process a refund. GP&M. Voice mail requests will not be accepted client must speak to Operations Director, Exec VP, or G.M. If the client requests to cancel after that period but by 5:00PM (EST) within 2 business days from date of original transaction and payment provided for our Services (Full Refund Period), client may still receive a refund, less a minimum processing fee of $US 50.00 for minor items up to 10% of the amount paid whichever is greater. This may include any credit card processing fees, postage, and any other hard costs. If the request for refund is made after the Full Refund Period (within 2 business days), client may be subject to a cancellation fee to cover costs associated with the registration service or any other services completed and/or activated. Cancellation requests after 2 business days may be issued under GP&M’s sole discretion. If client submits documentation to GP&M for cancellation within the Full Refund Period, client still may be subject to a cancellation fee. The cancellation fee may be up to the full cost of the service fee, depending on the amount of work performed, resources allocated and other associated costs. By submitting payment to GP&M, you, client company’s authorized representative, hereby agree to be bound by this refund policy, in addition to the Terms & Conditions contained in any agreement / contract for services signed.
Full Refund Period is defined as any Refund/Cancellation request made by 5:00PM (EST) on the same day that the order was placed with GP&M by client or client’s representative and was not a “Live Transfer” to handle a SAM related issue.
GP&M reserves the sole and exclusive right to choose the refund method, which may take the form of a bank-issued check, money order or an electronic refund back to the credit card used for the initial transaction.
If, after payment by credit/debit card and the expiration of the Full Refund Period client later disputes the charge(s), unless prohibited by law, client company agrees to reimburse firm for any services completed or activated including any fees and costs collecting same from client company.
If client files a charge back request with their credit card issuer, and it is later determined that the charge was properly authorized, client agrees to pay all out-of-pocket fees, expenses and costs incurred by GP&M as a result of the improper cancellation, revocation, charge-back, or dispute. If a charge-back is initiated, client also may lose the right to any refund, full or partial, due to the efforts expended on our behalf, including processing and responding to the charge-back request. Moreover, GP&M reserves the right to seek “civil damages and attorney’s fees” and/or to report any fraudulent activity as warranted for obtaining services then refusing to pay for said services.
“All calls” to and from GP&M are recorded and retained for quality control and training purposes for up to 3 years. The original call when the order for GP&M’s services was placed or online order was verified on the client’s behalf and subsequent authorization for payment was provided, GP&M has recorded and will be retained for up to 3 years.
GP&M is a Government A.C.E.S Certified, Licensed, Bonded & Insured private consulting firm able to assit all government vendors with registrations, SBA Certifications, Set-Aside Designations, government procurement assistance & training, GSA/VA awards & management . GP&M is not a government agency nor is it affiliated with any government entity.
GP&M reserves the sole right at any time, without penalty to GP&M, to cancel any services ordered or outline in any agreements between GP&M and client by refunding 100% of any collected payments to client. Client agrees to this paragraph explicitly and once said services are terminated and full refund is issued to client, client, and any and all representative(s) of client company will all be deemed liable for compensatory damages based on any negative pursuits against and might harm firm’s reputation by client company or clients representative(s) or by 3rd party on behalf of client company or representatives in relation to this action by GP&M against client and/or Representative of clients whether intentional or unintentional by client.
Client agrees to pay 1.5% monthly fee for any outstanding payments due to firm for services ordered by client. Client also agrees to pay any additional costs associated and incurred by firm with respect to collection of overdue payments owed to firm including but not limited to original balance due, accrued interest penalties, court fees, and attorney fees,
This web page represents a legal document and is the Refund Policy for GP&M (Government Procurement & Marketing). Client by engaging GP&M’s services agrees to the notices and policies contained herein in addition to terms listed on all GP&M agreements. Client will be responsible and liable for any legal fees & reasonable damages incurred by GP&M regarding the enforcement of this policy, any unauthorized charge-back by client, or unauthorized cancellation and non payment of received and completed services by client as well as any reckless harm caused to GP&M by client in relation to this policy and/or any agreements signed by client and GP&M for services.
Client understands and agrees once any services or products are completed, that service or product will be considered non-refundable under any circumstance.
GP&M reserves it’s rights to pursue all legal remedies available for any payment or balance due for services rendered and enforceable by terms and conditions on services agreement and/or under this policy. Including but not limited to civil actions in the State Courts of Pinellas County, Florida, or Federal Court located in Tampa, Florida which both have subject matter jurisdiction for GP&M’s civil actions.
GP&M also reserves the right without penalty to file all the available documentation of the valid unpaid debt obligation for services rendered by GP&M, a SAM registered vendor, with all the appropriate federal agencies who are tasked with investigating possible fraudulent activities & government required “Best Business Practices” violations required of all government vendors for possible “Exclusions and/or Debarment” possible designation and listing which could prevent the vendor with the unpaid debt from participating or receiving any future government contracts of any kind.
Debarment or “Exclusions Lists” : (As quoted from GSA.gov website) are the state of being excluded from enjoying certain possessions, rights, privileges, or practices and the act of prevention by legal means. For example, companies can be debarred from contracts due to allegations of fraud, mismanagement, and similar improprieties. Firms, individuals, and non-governmental organizations can be debarred.
This policy was last updated on May 1, 2015